Terms & Conditions

Terms of use  |  Privacy  |  Cookies  |  Parental Guidance  |  Third Party Contractors and Service Providers  |  Email policy  |  Making a complaint  |  Changes to these policies  |  Contacting BSLBT

Terms of use of this website

Who owns or has rights in BSLBT and BSL Zone content?
All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on BSLBT content belong to BSLBT and/or third parties. BSLBT reserves all of its rights in BSLBT content. Nothing in the Terms of Use grants you a right or licence to use any trade mark, design right or copyright owned or controlled by the BSLBT or any other third party except as expressly provided in the Terms.

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BSLBT is committed to respecting and protecting the privacy of visitors to this website. This privacy statement describes BSLBT’s policy and practice for gathering, storing, and sharing visitors' information. It covers:

  • What personal information about you BSLBT may collect and store
  • The uses to which the BSLBT will put this information
  • How securely this information is stored
  • Whether BSLBT will share this information with other people or organisations
  • Your right to see, change or cancel  the personal information you supply to us
  • The use of cookies on the BSLBT website.
  • Third party service providers
  • Parental Guidance
  • Changes to the Privacy Policy
  • Contacting BSLBT about  this Policy

What personal information about you will the BSLBT collect and store?
If you contact us by email, telephone or SMS, subscribe to our newsletter, complete our questionnaire, or apply for a job with us, you will be asked to provide personal information which may include your name, postal address, phone number and e-mail address.

What will the BSLBT use this information for?
Personal information collected with your knowledge and consent will be used for some or all of the following:

  • To contact you in response to a query
  • To mail you our newsletters [we use Mailchimp, an authorised third party]
  • To send you information about our services and activities
  • To update you on new BSL Zone programmes
  • To process your job application

How securely is the information stored?
Any information provided to BSLBT by users of the BSLBT site is held securely and in accordance with data protection legislation (Data Protection Act, 1998 and General Data Protection Regulation, 2018); it will not be used in ways other than those set out in this privacy policy, or in ways to which you have not consented.

BSLBT takes every care to ensure that the information stored on our systems is protected from loss, misuse, unauthorised access or disclosure, alteration or destruction.

Will BSLBT share this information with any other people or organisations?
BSLBT does not share any personal information gathered through the BSLBT website, including email addresses, with any third party (with the exception of authorised third parties).

BSLBT does not buy or sell mailing lists.

We will not use any personal information gathered through the BSLBT website, including email addresses, for marketing purposes, without your permission.

How can you see, modify, or cancel the personal information you provide to us?
Under the General Data Protection Regulation you have the right to request to see the personal information BSLBT holds about you. You must make your request in writing and provide proof of identity.

If at any time you wish to cancel or modify the information you have provided, contact us using the email address given at the bottom of this page.

We will immediately flag your record on our database for deactivation.  We will delete the personal information within 30 days.

We delete information provided by job applicants within six months of the relevant post being filled.

Please address any queries to info@bslbt.co.uk

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Cookies on the BSLBT site

Cookies are very small text files that automatically get created on your device when you visit a website. 99% of the time they are used to make the internet a more engaging and interactive place. As is the case with most websites, we use Cookies. We use them to track site usage, and to improve the efficiency and usability of the site.

Cookies are used in 2 areas:

  1. We use Google analytics to track general site usage. This helps us to gain an understanding of how well our site is performing. The vast majority of websites use this type of functionality.
  2. Cookies are also used as part of the system that runs the site. These are required by the system to make certain areas of the site work properly. They do not store any personal information about you whatsoever.

We do NOT use Cookies:

  • For targeting or advertising purposes
  • To store any personal details about you
  • To pass on any information about you to 3rd parties

If you are unhappy about our usage of Cookies, we recommend that you disable cookies in your web browser. The site will still work, but it is likely that certain areas may under-perform.

You can find out more about Cookies at aboutcookies.org.

Please feel free to contact us if you have any queries about this Cookie policy.

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Parental Guidance

If you are under the age of 16 you should seek the permission of your parent or guardian before providing BLSBT with any personal information.

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Third Party Contractors and Service Providers

BSLBT makes use of services provided by contractors; e.g., to play our streamed programmes (Wistia) and to produce and distribute our newsletter (MailChimp). These contractors have their own privacy policies, which will govern the use of personal information you submit. We do not accept any responsibility or liability for the privacy practices of such third parties.

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Email Policy

BSLBT does not conduct lotteries, or offer prizes or awards through e-mail. We will also never ask anyone for money. If you ever have any concerns about any email from BSLBT, please email us immediately at info@bslbt.co.uk so that we can take any necessary action.

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Making a Complaint

We welcome feedback and comments, both good and bad. This feedback is carefully read by BSLBT staff and passed on to the appropriate person quickly.

How do I make a complaint?
If you have a complaint please send us an email at info@bslbt.co.uk and write to us at 153 London Road, Hemel Hempstead, Herts, HP3 9SQ. You can also send a video message through our Contact page.

What will happen to my complaint?
We will investigate possible breaches of standards, but we will not reply in detail to other points such as comments, further questions or matters of opinion so that we can put the highest  investment into programming. For consistency and to minimise costs, if we receive other complaints about the same issue we will send the same reply to everyone.

We will always aim to respond to your complaint within 2 weeks (10 working days).

What should I do if I am not satisfied with the response to my complaint?
If you are dissatisfied with our reply you should re-contact us in writing within 20 working days explaining why. This will then be reviewed by three BSLBT Board members, including the Chair. You can also contact Ofcom.

What if I have not had a reply?
Please email us at info@bslbt.co.uk or write to us at 153 London Rd, Hemel Hempstead, Herts, HP3 9SQ.

What happens if I do not ask for a reply?
Your complaint is normally still circulated to BSLBT staff.

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Changes to these Policies

This Policy may be updated from time to time. The date of the most recent version is displayed at the bottom of this page.

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Contacting BSLBT about this Policy

If you have any queries about this policy contact us at info@bslbt.co.uk.

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May 25th 2018

We will use your email address to contact you about our programmes and news. For more information, please see our privacy policy.